TalkTalk Business has announced a significant restructuring of its operations function, aimed at enhancing customer-centricity and supporting its ambitious growth strategy. The move includes the appointment of Dean Giblin as the new director of operations, bringing extensive industry experience to the role.
Key Takeaways
- Dean Giblin appointed as Director of Operations.
- Internal promotions bolster the senior leadership team.
- Focus on customer-centricity and moving beyond legacy structures.
- Strengthening position in the MSP and connectivity markets.
New Leadership and Internal Promotions
Dean Giblin joins TalkTalk Business with a wealth of experience, having previously served as director of service at PXC and holding customer and partner management roles at Vodafone for over a decade. His appointment is a cornerstone of the operational restructuring.
The company has also made a series of internal promotions to further strengthen its leadership team. These include:
- Dawn Curtis appointed as Head of Delivery.
- Jane Tighe is now Head of Billing, Fraud and Collections.
- Michelle Prudhoe joins as Head of Service.
- Katie Hughes and Simon Hickey will lead on Partner Operations Performance.
Strategic Vision and Customer Focus
Ruth Kennedy, Chief Executive of TalkTalk Business, highlighted the importance of putting customers at the forefront of the company’s demerger journey. She expressed confidence in Giblin’s ability to lead the business forward, stating, "Having worked closely with Dean for a number of years, we had every confidence that he has the right experience, leadership style and entrepreneurial mindset to take the business from strength to strength."
Dean Giblin commented on his new role, "I’ve joined the company at a pivotal moment. With our strengthened operating model and a more collaborative approach, we’ve successfully moved beyond the legacy structures left by our demerger. Customer-centricity is now embedded in everything we do, making it even easier for customers to engage and work with us."
Transition and Future Outlook
Romy Thorpe, who was instrumental in facilitating the operational demerger and designing a more client-centric operating model, expressed pride in the achievements made during her tenure. The restructuring aims to position TalkTalk Business strongly within the Managed Service Provider (MSP) and connectivity sectors, ensuring a more efficient and client-focused operational framework.
Sources
- TalkTalk Business restructures operations function, Comms Business.
